Rosehaven Cottages is a small business with a limited number of guest cottages.
For this reason, we have a few policies that assure the comfort of all and the continuance of our business. In the unlikely event that you have to cancel your reservation after the cancellation period, shorten your stay, or leave early, we ask that you take responsibility for the full amount of the reservation. We always do our best to find new guests for a canceled reservation and, if we are successful, your payment is happily refunded.
OUR GOAL AT ROSEHAVEN IS TO BE A CALMING COUNTERPOINT FOR GUESTS TO THE HECTIC WORLD BEYOND OUR DOORS
We welcome children at Rosehaven. They are treated as guests and charged accordingly.
We happily accept cats and dogs at Rosehaven and charge a $25 Pet Fee per Room/per Stay. Pet parents are responsible for damage to furniture, furnishings and garden plantings. If there is damage, you are notified immediately; repair or replacement is assessed and the card on file charged.
PAYMENT & CANCELLATION POLICIES
MULTIPLE ROOMS / MULTIPLES NIGHTS POLICIES
A 25% non-refundable deposit is due at the time the reservation is made. Balance due is charged to the credit card on file 30 days before the reservation date. Should you need to cancel your reservation, if we are notified by email prior to the 30-day cancellation date, the balance is not charged. If we are notified after the cancellation date but within 14 days of the reservation date, one-half of the balance is refunded. We are happy to refund any nights that are booked by other guests.
MULTIPLE NIGHT MAJOR HOLIDAY RESERVATIONS
A 25% non-refundable deposit is due at the time the reservation is made for holiday reservations of more than three (3) nights. This applies to the major holidays of Thanksgiving and Christmas. Balance due is charged to the credit card on file 30 days before the reservation date. Should you need to cancel your reservation, if we are notified by email prior to the 30-day cancellation date, the balance is not charged. If we are notified after the cancellation date but within 14 days of the reservation date, one-half of the balance is refunded.
If roads into the city and the airport are closed, refunds will be made. This Refund Policy does not extend to events that are canceled. We cannot be responsible for weather conditions at point of departure and our standard cancellation policy will apply.
GUEST ROOM DISINFECTANT POLICY
An airing charge of $150-$250 is charged to the credit card of anyone who smokes in a guest room. We have limited accommodations and many people are allergic to cigarette smoke. Guests are welcome to smoke on porches or in the gardens and ash trays are provided.
PROPERTY DAMAGE POLICY
All registered guests are financially responsible for any property damages and will be charged for repair or replacement costs if damages occur. The credit card is on file will be charged accordingly and you will be supplied with details of the repairs or replacement required.